Accounts FAQs

Home/Accounts FAQs

Thank You for Choosing Chemex

Chemex International has been supplying market-leading cleaning, hygiene and infection control products for three decades. We understand that quality needn’t be expensive – because for our customers, reputation is priceless.

We are delighted you’ve chosen Chemex – below you should be able to find all the information you need – or you can always call us on 0800 024 2468.

Chemex was established in 1985 and we are a leading manufacturer and innovator of cleaning, hygiene and infection control systems and products.

Here at Chemex, we like to make a difference – by providing amazing products, a great service and award-winning innovation. We endeavour to always provide the best results, prices and customer care service to you and no matter how big or small your question may be our, friendly customer service team are always happy to help.

Since our creation over thirty years ago, Chemex has shown a passion for creating high quality cleaning and hygiene products through a customer-focused approach – as well as delivering outstanding value for money.

The quality of our customer base – from Michelin-starred restaurants to world class retail operations to NHS Trusts – are testimony to the excellence of our range and the value we add to our clients’ businesses. Our reach may be global but it’s our focus on each individual customer that keeps us there.

Chemex has brought a unique methodology to hygiene, cleaning and infection control supply, operating a network of local, expert, owner operators sharing a common goal to provide high quality products with a standard of service unmatched in the industry. People you can trust to help maintain your reputation, understand your business and supply a common-sense approach for your hygiene needs.

Our service enables you to take what you need when you need it. No more waiting weeks for deliveries or cupboards full of stock. We trust that you will be extremely satisfied with our line of products and the service we provide to our customers.

We like to ensure our customers place orders as conveniently as possible; using a method which suits you best. Feel free to place orders using one of the following options:

Our normal delivery time is normally 48 hours, alternatively feel free to request a specific delivery date in advance. Our free delivery service applies to all orders over £75 ex VAT. Orders below £75 will be subject to a £15 delivery charge.

Our friendly Customer Support Team are a phone call away and always happy to help you with any questions/queries you may have – assisting with placing orders, general product/order queries and can be contacted via the details listed above.

How you pay for your delivery depends on the payment method agreed with your account manager. As with ordering goods, you can choose how you wish to make a payment. The following payment options are available to you:

  • Credit Customers: once your account has been approved payment will be due 30 days after goods are delivered.

  • Direct Debit: once your direct debit mandate has been processed, payment will be due at the end of the month after the order was delivered. You will be notified prior to any payments being deducted from your account.

  • COD: to pay by cheque upon delivery confirm the order total when your order is placed and have a cheque ready. For security reasons our delivery team cannot accept cash.

  • Credit Card: payments can be taken over the phone by contacting our Accounts Department at head office prior to or at the time of delivery.

  • Bank HSBC
    Bank Address 26 Clumber Street, Nottingham, NG1 3GA
    Account Name Chemex International Limited
    Account No 43946053
    Sort Code 40-35-18
    Swift MIDLGB22
    IBAN B65MIDL40351843946053

Head Office Address

Chemex International Limited

Hawthorns House, Halfords Lane, Birmingham B66 1BB

Registered Office

Chemex International Limited, c/o Crowe Clark Whitehill LLP, Black Country House, Rounds Green Road, Oldbury, West Midlands, B69 2DG.

Our Terms and Conditions of sale are stated on each invoice. Our standard terms are below and should there be any conflict between the terms below and those stated on the ionvoice, the terms on the invoice shall apply.

    1. During the term of this Agreement, the Supplier shall supply and the Customer shall purchase such quantities of products (‘Products’) as the Customer may order under clause 2 in accordance with the terms and conditions of this Agreement.
    2. In consideration of the Supplier agreeing favourable prices (the ‘Product Prices’) the Customer shall purchase all of its requirements for the Products from the Supplier.
    1. Each order (an ‘Order’) shall be deemed to be a separate offer by the Customer to purchase Products on the terms of this Agreement, which the Supplier shall be free to accept or decline at its absolute discretion.
    2. No Order shall be deemed to be accepted by the Supplier until it issues an order number or (if earlier) the Supplier delivers the relevant Product(s).
    3. Each Order shall:
      1. be given in writing or, if given orally, shall be confirmed in writing within two business days;
      2. specify the type and quantity of Product(s) ordered and the location to which the Product(s) are to be delivered (‘Delivery Location’).
    4. The Supplier shall assign an order number to each Order it accepts and notify such order number(s) to the Customer and if not already delivered the date by which the Order will be delivered (the ‘Delivery Date’). The Delivery Date shall be an estimate only and shall not be and shall not be made of the essence of the contract.
    5. The Customer may [at any time prior to the Delivery Date OR within two days of placing an Order] amend or cancel an Order by written notice to the Supplier.
    6. The Supplier shall deliver and the Customer shall take delivery of each Order to the Delivery Location on or before the Delivery Date.
    7. Delivery of an Order shall be completed when the Supplier places the Order at the Customer’s disposal at the Delivery Location.
    8. The Supplier may deliver Orders by instalments, which may be invoiced and paid for separately. Where Orders are to be delivered by instalments, they may be invoiced and paid for separately. References in this Agreement to Orders shall, where applicable, be read as references to instalments.
    9. Delays in the delivery of an Order shall not entitle the Customer to:
      1. refuse to take delivery of the Order; or
      2. terminate this Agreement.
      3. The Supplier shall have no liability for any failure or delay in delivering an Order to the extent that such failure or delay is caused by the Customer’s failure to comply with its obligations under this Agreement.
    10. Each Order shall be accompanied by a delivery note from the Supplier showing the order number, the date of the Order, the type and quantity of Products included in the Order and, in the case of an Order being delivered by instalments, the outstanding balance of Products remaining to be delivered.
    1. The Customer may reject any Products provided that notice of rejection is given to the Supplier:
      1. in the case of non-compliance with the Order within 10 days of Delivery;
      2. in the case of a defect that is apparent on normal visual inspection, within 3 days of Delivery; and
      3. in the case of a latent defect, within a reasonable time of the latent defect having become apparent.
    2. If the Customer fails to give notice of rejection in accordance with clause 3.1, it shall be deemed to have accepted such Products.
    1. Risk in Products shall pass to the Customer on Delivery.
    2. Title to Products shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for:
      1. such Products; and
      2. all other sums which are due to the Supplier from the Customer for sales of Products.
    3. Until title to Products has passed to the Customer, the Customer shall:
      1. hold such Products on a fiduciary basis as the Supplier’s bailee;
      2. store such Products separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
      3. not remove, deface or obscure any identifying mark or packaging on or relating to such Products; and
      4. maintain such Products in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks, but the Customer may resell or use Products in the ordinary course of its business.
    4. If before title to Products passes to the Customer the Customer becomes subject to an insolvency event (or event analogous therewith) then, provided that such Products have not been resold and without limiting any other right or remedy the Supplier may have, the Supplier may at any time require the Customer to deliver up such Products and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the relevant Products are stored in order to recover them.
    1. The Product Prices shall be as the Supplier, in its absolute discretion agrees with the Customer from time to time and in absence of such agreement the Supplier’s standard charges.
    2. The Product Prices are exclusive of amounts in respect of VAT. The Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on a supply of Products.
    3. The Product Prices are inclusive of the costs of packaging and carriage of the Products.
    1. The Supplier shall be entitled to invoice the Customer for each Order on or at any time after Delivery. Each invoice shall quote the relevant order numbers.
    2. The Customer shall pay invoices in full and in cleared funds in accordance with the invoice.
    3. If the Customer fails to make any payment by the due date for payment (‘due date’), then the Customer shall pay interest on the overdue amount at the rate of 8% per annum above the Bank of England’s base lending rate from time to time in addition to such fixed charges provided in The Late Payment of Commercial Debts Regulations 2002. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement.
    4. All payments payable to the Supplier or the Customer under this Agreement shall become due immediately on its termination. This clause 6.4 is without prejudice to any right to claim for interest under the law or under this Agreement.
    1. This clause sets out the entire financial liability of the parties (including any liability for the acts or omissions of their respective employees, agents and sub-contractors) to each other in respect of:
      1. any breach of this Agreement;
      2. any use made or resale of the Products by the Customer, or of any product incorporating any of the Products; and
      3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
    2. Nothing in this Agreement shall limit or exclude the liability of either party for:
      1. death or personal injury resulting from negligence; or
      2. fraud or fraudulent misrepresentation; or
      3. breach of section 2(3) of the Consumer Protection Act; or
      4. breach of the terms implied by section 12 of the Sale of Goods Act 1979.
    3. Without prejudice to clause 7.2, the Supplier’s total liability arising under or in connection with this Agreement, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall be limited to the value of all Orders placed by the Customer with the Supplier in the three months prior to the event giving rise to such liability.
    4. Except as set out in this Agreement, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
    1. The Customer may not assign or transfer or sub-contract any of its rights, or obligations under this Agreement without the prior written consent of the Supplier.
    1. This Agreement shall commence on the Commencement Date and shall remain in effect until terminated in accordance with clause 10.
    1. Subject to the provisions of clause 9, either party may at any time terminate this Agreement by giving to the other not less than two months’ notice in writing such notice to expire after the expiry of the Initial Term.
    2. Either party shall be entitled to terminate this Agreement with immediate effect by giving written notice to the other party if the other party: fails to pay any undisputed amount due under this Agreement within 14 days of the Due Date; commits a material breach of its obligations under this Agreement; suffers any insolvency event (or event analogous therewith); ceases, or threatens to cease, to carry on all or substantially the whole of its business.
    3. Termination of this Agreement shall not prejudice any of the parties’ rights and remedies which have accrued as at termination.
    1. Neither party (or any person acting on its behalf) shall have any liability or responsibility for failure to fulfil any obligation under this Agreement so long as and to the extent to which the fulfilment of such obligation is prevented, frustrated, hindered or delayed as a consequence of ant event beyond its reasonable control.
    1. Any variation of this Agreement must be in writing and signed by or on behalf of the parties. Any waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.
    2. No failure to exercise or delay in exercising any right or remedy provided under this Agreement or by law constitutes a waiver of such right or remedy nor shall it prevent any future exercise or enforcement of such right or remedy.
    3. Any notice required to be given under this Agreement, shall be in writing and shall be delivered personally, or sent by pre-paid first-class post or recorded delivery or by commercial courier, to each party required to receive the notice to the address first noted in respect of that party in this Agreement or as otherwise specified by the relevant party by notice in writing to each other party.
    4. Any notice shall be deemed to have been duly received:
      1. if delivered personally, when left at the address referred to in clause 12.3; or
      2. if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second business day after posting; or
      3. if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.
    5. This Agreement constitutes the whole agreement and understanding of the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter of this Agreement.
    6. Each party acknowledges that, in entering into this Agreement, it has not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than those expressly set out in this Agreement. Nothing in this clause shall limit or exclude any liability for fraud.
    7. We reserve the right to check Customer details with credit reference or other agencies from time to time as we deem fit. If false or inaccurate information is provided by you and we suspect any unlawful activity such as fraud or fraud is identified this will be recorded, and we may pass details to credit reference and fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud or money laundering, for example when checking details on applications for credit and credit related or other facilities, managing credit or recovering debt.
    8. No term of this Agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to this Agreement, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
    9. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
    10. In this Agreement clause headings are for ease of reference and do not form part of or affect the interpretation of this Agreement; references to Clauses and Schedules are to Clauses of and Schedules to this Agreement; and references to either party include references to its successors in title and permitted assigns.
    11. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).